Pravab

The term Free/Libre and Open Source Software (F/LOSS) has evolved from two terminologies: Free/Libre Software (FS) and Open Source Software (OSS) (Brock et al. , 2009). The difference between these two kinds of software is that Free Software focuses on moral and ethical issues and stresses on the user rights toward a software whereas the Open Source goes for a corporate approach (Tong, 2004; Brock et al. , 2009). F/LOSS is licensed differently than existing proprietary software license and gives the users freedom under certain conditions so that everyone could enjoy those rights and freedom as well (Brock et al. , 2009). F/LOSS is developed and nurtured by the community of hackers all over the world (Subramanyam and Xia, 2008; Hauge a t al. , 2010 ) . ‘Instead of viewing this community as a threat, high-tech companies like IBM, Hewlett Packard, and Sun Microsystems have come to rely upon it, selling software applications and services built to ride atop the ever-growing free software i...

What is quality and why is it important? This question has been asked for many decades and people have their own perceptions on this topic. Everyday people search for a better quality product/services (Czuchry et al., 1999). For a business to be competitive, they must provide the best quality to its customer. So the important thing for a company is to know how they can make and provide the best quality. There are different theories that have been proposed by the gurus for the quality improvement but till today there is no unified theory (Foster, 2004). Armand Feigenbaum is one of the leading contributors to the Quality Theory. He argues that the quality should not only be only considered in the production line but the whole company operating work structure should be committed in improving quality and strive for continuous commitment (Huggins, 1998). Feigenbaum stresses quality to be a total life cycle consideration that cannot be achieved all of a sudden because it is a constant gr...

Although the services provided by an organization are very diverse, they have accounted for the performance of the organization (Kotler and Keller, 2007). There have been an increasing number in organizations that are selling services (Rotfeld, 2001). Since the early 1980’s, various author have recommended different service types based on different criterion (Chowdhary and Prakash, 2007). Kotler and Keller (2007) defined service as ‘any activity or benefit that one party can offer to another which is essentially intangible and does not result in the ownership of anything.’ Edvardsson (1998) suggest service to be viewed from the customer perspective as it is them who determines of the quality of the service provided. Service is very important in today context as it is the key for attracting new customers and retaining of existing ones. Bad service experience forces customers to switch the brand or the service provider in search for the one who provides them with satisfaction (Michel e...