Pravab

Business Case Project/Programme Details: Name: MUTS Shared Service Project Manager: Seenu Appukutan Nair Vinodhini Group: Michael Asante, Kamal, Sreelatha, Jibin and Pravab Dhakal Objective No.: Start Date: January 15, 2010 Completion Date: July 15, 2010 Document Details: Version No: 01 Status: Approved/Draft: Approved by: Issued Date: Last Update Date: Background Services that companies are providing are becoming an even more important feature. There are many universities who provide service to their student and staff and the number are growing each year and thus the competition. The universities are trying to provide their students with better service each year to be in the competition. Students and researchers look for the university that do not only provide with quality education but quality service so that they fell comfortable studying in the university. Lack of service would only hamper students in their journey of getting better education. Hence putti...

Every organisation needs change in order to survive in the long run. Change always occurs in the organisation because change is essential. (Fay and Luhrmann, 2004) The process of change is complicated and can have a great effect on the employees of an organisation. Change has to be managed and controlled. It leads the organisation to improve their effectiveness. (Hayes, 2007) The leader must have the ability to identify, analyze and develop the firm’s capacity for change which is one of the most important and difficult aspects of change. (Judge and Douglas, 2009) One of the common definition for change management is ’a set of processes that is employed to ensure that significant changes are implemented in an orderly, controlled and systematic fashion to effect organizational change.’ (techFAQ, n.d.) The University had introduced the IT Service Management course and was successful in attracting many students. Both online and traditional classroom course has been run effectively and t...

The Virgin Group At the age of 16, Richard Branson set up the student magazine. From the beginning his strategy was to identify the subjects that were neglected and not touched by well established companies and this gave him the competitive advantage (Pryce, 2009). In 1970, a mail order record was his new venture from where Virgin was founded. From that time on, he expanded virgin group into travel and tourism, mobile, leisure, mobile, finance etc and created a great empire – Virgin Empire consisting of more than 200 companies in more than 30 countries (Virgin, n.d. e). Branson has invested on companies with long term capital growth or which achieves long term value creation and feels this as the best approach for private companies (Pryce, 2009). Even when there were barriers in the virgin group journey, such as 1972-82 recessions, 1990-91 Persian Gulf War, Branson did not fall back. He continually expended the group into areas which were dominated by the big companies while select...

1.0 INTRODUCTION 1.1 CULTURE Culture has become one of the main areas of discussion in an organisation but there is no agreement on appropriate definition of culture. Culture may be understood as ‘The way we do things around here’ or ‘the way we think about things around here’ (Williams et al ., 1994). Culture comprise of at least four sub concepts: values, beliefs, norms and symbols (Jepperson and Swidler, 1994). Culture is a multi faceted concept and it is difficult to tell which components are most important for understanding organisation performance (Detert et al. , 2003 ). 1.2 ORGANISATION CULTURE ‘The collection of traditions, values, policies, beliefs, and attitudes that constitute a pervasive context for everything we do and think in an organisation’ (Mclean and Marshall, 1993 cited in Mullins, 2002). Organisations can have a culture if it has been a stable group for some period of time (Schein, 1988). Schein (1988) suggested three level of organisation ...