Pravab

Business Case Project/Programme Details: Name: MUTS Shared Service Project Manager: Seenu Appukutan Nair Vinodhini Group: Michael Asante, Kamal, Sreelatha, Jibin and Pravab Dhakal Objective No.: Start Date: January 15, 2010 Completion Date: July 15, 2010 Document Details: Version No: 01 Status: Approved/Draft: Approved by: Issued Date: Last Update Date: Background Services that companies are providing are becoming an even more important feature. There are many universities who provide service to their student and staff and the number are growing each year and thus the competition. The universities are trying to provide their students with better service each year to be in the competition. Students and researchers look for the university that do not only provide with quality education but quality service so that they fell comfortable studying in the university. Lack of service would only hamper students in their journey of getting better education. Hence putti...

IT governance is aligning the IT strategy of an organization with its overall strategy so that it meets its goal and objective (Wallace and Webber, 2009). IT governance inherits characteristic from corporate governance and IT management to ensure transparency of management and control of IT assets through corporate governance and effective management of IT resources and efficiency through the IT management (Carter-Steel, 2009). For the successful implementation of an IT Governance framework three elements are essential: structures, processes and mechanism. Structure defines roles and responsibilities of committees of IT planning and operation. Process is the strategic planning of IT system and management of monitoring, control and process definition tools such as ITIL. Mechanism defines the relationship between IT and business. The specific combination of structure processes and mechanism is the IT Governance framework (Fernández and Llorens, n.d.). There are many frameworks and ...