Pravab

Every organisation needs change in order to survive in the long run. Change always occurs in the organisation because change is essential. (Fay and Luhrmann, 2004) The process of change is complicated and can have a great effect on the employees of an organisation. Change has to be managed and controlled. It leads the organisation to improve their effectiveness. (Hayes, 2007) The leader must have the ability to identify, analyze and develop the firm’s capacity for change which is one of the most important and difficult aspects of change. (Judge and Douglas, 2009) One of the common definition for change management is ’a set of processes that is employed to ensure that significant changes are implemented in an orderly, controlled and systematic fashion to effect organizational change.’ (techFAQ, n.d.) The University had introduced the IT Service Management course and was successful in attracting many students. Both online and traditional classroom course has been run effectively and t...

1.0 INTRODUCTION 1.1 CULTURE Culture has become one of the main areas of discussion in an organisation but there is no agreement on appropriate definition of culture. Culture may be understood as ‘The way we do things around here’ or ‘the way we think about things around here’ (Williams et al ., 1994). Culture comprise of at least four sub concepts: values, beliefs, norms and symbols (Jepperson and Swidler, 1994). Culture is a multi faceted concept and it is difficult to tell which components are most important for understanding organisation performance (Detert et al. , 2003 ). 1.2 ORGANISATION CULTURE ‘The collection of traditions, values, policies, beliefs, and attitudes that constitute a pervasive context for everything we do and think in an organisation’ (Mclean and Marshall, 1993 cited in Mullins, 2002). Organisations can have a culture if it has been a stable group for some period of time (Schein, 1988). Schein (1988) suggested three level of organisation ...