Pravab

LEAN MANAGEMENT In recent years, lean has become a powerful management philosophy that many of the companies have adopted but only few have actually achieved. This is because lean management is an ever ending journey and most of the companies have diverted their resources somewhere else after achieving lean (Trent, 2008). During his research with companies and cases, Trent found out that almost all the previous work in lean is towards manufacturing firms and the operations within manufacturing and explains that the managers should realize that lean practices goes beyond organizations to supply chain (Trent, 2009). Also researchers such as Sandelands (1994) and Avery (2003) asserted the importance of lean supply strategy outside the manufacturing firms. Lean is defined as ‘the systematic removal of waste by all members of the organization from all areas of the values stream’ where value stream mapping is mapping and analysing the activities in the processes (Womack and Jone...

Business Case Project/Programme Details: Name: MUTS Shared Service Project Manager: Seenu Appukutan Nair Vinodhini Group: Michael Asante, Kamal, Sreelatha, Jibin and Pravab Dhakal Objective No.: Start Date: January 15, 2010 Completion Date: July 15, 2010 Document Details: Version No: 01 Status: Approved/Draft: Approved by: Issued Date: Last Update Date: Background Services that companies are providing are becoming an even more important feature. There are many universities who provide service to their student and staff and the number are growing each year and thus the competition. The universities are trying to provide their students with better service each year to be in the competition. Students and researchers look for the university that do not only provide with quality education but quality service so that they fell comfortable studying in the university. Lack of service would only hamper students in their journey of getting better education. Hence putti...