Pravab

Every organisation needs change in order to survive in the long run. Change always occurs in the organisation because change is essential. (Fay and Luhrmann, 2004) The process of change is complicated and can have a great effect on the employees of an organisation. Change has to be managed and controlled. It leads the organisation to improve their effectiveness. (Hayes, 2007) The leader must have the ability to identify, analyze and develop the firm’s capacity for change which is one of the most important and difficult aspects of change. (Judge and Douglas, 2009) One of the common definition for change management is ’a set of processes that is employed to ensure that significant changes are implemented in an orderly, controlled and systematic fashion to effect organizational change.’ (techFAQ, n.d.) The University had introduced the IT Service Management course and was successful in attracting many students. Both online and traditional classroom course has been run effectively and t...

What is quality and why is it important? This question has been asked for many decades and people have their own perceptions on this topic. Everyday people search for a better quality product/services (Czuchry et al., 1999). For a business to be competitive, they must provide the best quality to its customer. So the important thing for a company is to know how they can make and provide the best quality. There are different theories that have been proposed by the gurus for the quality improvement but till today there is no unified theory (Foster, 2004). Armand Feigenbaum is one of the leading contributors to the Quality Theory. He argues that the quality should not only be only considered in the production line but the whole company operating work structure should be committed in improving quality and strive for continuous commitment (Huggins, 1998). Feigenbaum stresses quality to be a total life cycle consideration that cannot be achieved all of a sudden because it is a constant gr...