Pravab

Business Case Project/Programme Details: Name: MUTS Shared Service Project Manager: Seenu Appukutan Nair Vinodhini Group: Michael Asante, Kamal, Sreelatha, Jibin and Pravab Dhakal Objective No.: Start Date: January 15, 2010 Completion Date: July 15, 2010 Document Details: Version No: 01 Status: Approved/Draft: Approved by: Issued Date: Last Update Date: Background Services that companies are providing are becoming an even more important feature. There are many universities who provide service to their student and staff and the number are growing each year and thus the competition. The universities are trying to provide their students with better service each year to be in the competition. Students and researchers look for the university that do not only provide with quality education but quality service so that they fell comfortable studying in the university. Lack of service would only hamper students in their journey of getting better education. Hence putti...

Every organisation needs change in order to survive in the long run. Change always occurs in the organisation because change is essential. (Fay and Luhrmann, 2004) The process of change is complicated and can have a great effect on the employees of an organisation. Change has to be managed and controlled. It leads the organisation to improve their effectiveness. (Hayes, 2007) The leader must have the ability to identify, analyze and develop the firm’s capacity for change which is one of the most important and difficult aspects of change. (Judge and Douglas, 2009) One of the common definition for change management is ’a set of processes that is employed to ensure that significant changes are implemented in an orderly, controlled and systematic fashion to effect organizational change.’ (techFAQ, n.d.) The University had introduced the IT Service Management course and was successful in attracting many students. Both online and traditional classroom course has been run effectively and t...